💸 Refund Policy – Hamaye

At Hamaye, we care about your satisfaction. If your order isn’t quite right, we’ll do our best to make it better. Please read our refund policy below to understand how we handle returns and refunds.

⏳ Refund Eligibility

You can request a refund within 10 days of receiving your order.

To qualify for a refund:

Items must be unused, unwashed, and in original condition
Must include original packaging and tags
A receipt or proof of purchase is required

Please do not send your item back to the manufacturer.

🚫 Non-Refundable Items

We do not offer refunds for:

Worn or washed garments
Items without tags or original packaging
Sale or discounted items
Gift cards
Personal care or intimate wear (for hygiene reasons)

💳 Refund Process

Once your returned item is received and inspected:

We’ll notify you via email
If approved, your refund will be processed
A credit will be applied to your original payment method within a few business days

⏱️ Late or Missing Refunds

If you haven’t received your refund:

First, check your bank account
Then contact your credit card company (posting times may vary)
Next, contact your bank (processing delays are common)
Still no refund? Email us at shop@hamaye.com

🛍️ Sale Items

Only regular-priced items are eligible for refunds.
Sale items are non-refundable.

📦 Return Shipping

To return your item, send it to:
Hamaye
110, Meerpur Cantt
Kanpur, Uttar Pradesh, India – 208004

You are responsible for return shipping costs
Shipping fees are non-refundable
For valuable items, we recommend using a trackable shipping service

❓ Need Help?

We’re here to assist you with any refund-related questions.
📧 Email us at shop@hamaye.com